Eostre Hospitality LLP (“we”, “our”, or “us”) is committed to protecting the privacy, confidentiality and security of all personal information collected from guests, website visitors and business partners. This Privacy Policy explains the manner in which we collect, use, process, store, disclose and safeguard personal data when you interact with our website, make a booking, stay at our properties, contact our customer service team, or engage with us through any digital or offline medium.

We collect personal information such as your name, contact details, address, identification information required by law, payment information, special requests, travel details and preferences to enable room reservations, check-ins, service delivery and mandatory regulatory reporting. We may also collect technical information such as IP addresses, device identifiers and browsing behaviour through cookies or similar technologies to improve website performance, enhance user experience and ensure security. All such information is collected only to the extent necessary for the purpose for which it is provided.

We use personal information to manage reservations, process payments, verify identities, comply with legal requirements, personalise guest experiences, send booking confirmations and service-related communications, and improve our hospitality services. We may also use this information to inform you of updates, offers, operational notices and other legitimate business communications, while always giving you the option to opt out of marketing messages.

We share personal information only with trusted partners such as payment processors, channel managers, OTA platforms, technology providers and governmental authorities when required under law. These disclosures are made strictly on a need-to-know basis and only for purposes connected with providing services, fulfilling contractual obligations or complying with statutory obligations. We do not sell, rent or trade personal information with third parties.

All personal data is stored using reasonable security practices and procedures as mandated under applicable Indian laws. We implement technical, organisational and physical safeguards designed to protect against unauthorised access, alteration, disclosure or destruction of information. While we strive to maintain the highest standards of security, no electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute protection.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable laws, including police verification norms, tax regulations and government-mandated retention periods. Once information is no longer required, it is securely deleted or anonymised.

By using our website or staying at our properties, you consent to the collection, use and processing of personal information as described in this Policy. If you have any questions, concerns or requests relating to your personal data, including access or correction of information, you may contact us through the details provided on the website. Continued use of our services constitutes acceptance of this Privacy Policy and any updates that may be introduced periodically.